FAQ – most important steps for the registration procedure and to create your profile

1. Prepare the following before you register:
  • A nice profile picture of you minimum 7 other photos for your profile, more are welcome (for example from your daily life, from your hobbies, with children etc.)
  • A photo of your passport or ID
  • A short text to your future host family (what do you want to tell them?)
  • A short text about yourself (who you are, where you live, what your hobbies are, etc.)
  • A short text about why you would like to become an AuPair?

2. Register on our homepage
Sign up on our page www.aupair.click under the "Register now" button and follow the steps of the registration form.

You are requested to upload a photo of your passport or ID. Why do we want that? We do not want any fake profiles, it also gives you more assurance that you are dealing with real people.

All personal data are strictly confidential. (You may like to make a handwritten comment on the copy of the passport or ID eg: pattern about the document writing, or similar)

3. Confirmation link
Afterwards, you will be sent a link to your e-mail address, which you must confirm, so your e-mail address is verified and connected to your account.

4. We check each profile
After confirming the link, your profile will be checked by our team for completeness and authenticity. ATTENTION: The more you fill in or upload all necessary files, the faster your profile is shared by us and you are online. If something is missing, we will send you an email, private message or chat message if you would be online at the same time

Outside of our office hours (Monday - Friday from 9am to 5pm / Central European Time) - it may take longer, cause we will check your profile on the next working day.

5. Release of the profile
If your profile has been shared by us, you can edit or complete it: https://www.aupair.click/clickandfind/profile/edit

6. Matching settings – very important!!!
After the release you should edit your matching settings. These are for you to search for your suitable host family:

7. Do you have any questions?
If something does not work or you have any question, then you can contact us - we will be happy to help you from MO-FR between 09:00 and 17:00 o´clock. (CET – Central European Time – Vienna)

For questions regarding your profile and registration: registration@aupair.click

For all other questions, please contact: support@aupair.click

Have fun and good luck with your search!

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